FAQ's
The product you are looking for may be temporarily unavailable or out of stock. Contact us at: hello@osbornemonarch.com.au for more information on the availability of our products.
What material are the bags made out of?
All our bags are made out of Poly-fabric with Lycra®.
Poly-fabric with Lycra® is a lighter and more simple material to make than neoprene. This innovative material is a combination of a low-density sponge with the best Italian Lycra®. The result is a lightweight, soft and completely washable handbag.
Caring for your Bag
The Save My Bag handbags are made with an innovative material called Poly-fabric with Lycra®.
Only proper care will help maintain your bags’ structure and shape perfect. Here are some recommendations:
Washing
You can wash your Save My Bag a couple of times throughout the bag’s lifetime. Washing the handbag too often may damage it.
- Hand-wash your Save My Bag in cold water using the right amount of gentle detergent.
- Do not use softeners and additives.
- Never wring out your bag. Leave it drip away from sources of heat and sunlight to preserve the fabric's elasticity and shape. In this way, the fabric will not lose color.
- Do not tumble dry.
- Do not dry clean.
- Do not iron.
Other recommendations
- Be sure that you bag is completely dry before storing it.
- If a crease on the bag’s backside appears, it can be removed by hanging the bag or simply by using it.
- Do not bend the handles.
- Store your Save My Bag inside its dust bag (*).
(*) The dust bag is provided with all purchases.
Follow the instructions and recommendations above carefully in order to preserve your Save My Bag products.
The black bottom is not removable. The bag can be washed paying attention not to bend the base and taking care of the applications.
We also recommend that you avoid prolonged contact and repeated rubbing with abrasive materials and colored fabrics and to keep the product away from sources of humidity, heat, direct light and chemical and/or oily substances.
How do you change the ribbon?
The ribbon of the Miss is interchangeable. The bow of the Petite Miss is not removable.
Check that your ribbon has velcro, open it, slide it out and insert your new bow in the appropriate buttonholes.
Is the dust bag always included?
The dust bag is included for purchases.
My bag has a defect, who can I contact?
All bags are thoroughly checked before being sent. If you do find a fault, you can write an e-mail to: hello@osbornemonarch.com.au. We will take care of your request and you will be contacted as soon as possible.